Terms of Service

These Terms are an agreement between GroupWork LLC, a Michigan limited liability company (“we”, “us”), and the organization that has been granted access to Your Talent Pipeline (the “Customer”), governing use of the Your Talent Pipeline application and this website (together, the “Service”). Individuals who sign in do so on behalf of the Customer, and the Customer is responsible for their use of the Service.

Where the Customer and we have signed a separate written agreement covering the Service, that agreement controls to the extent it conflicts with these Terms.

1. Access

Access is granted per organization. An administrator designated by the Customer invites the individuals who may use the Service and assigns what each may see and do. The Customer is responsible for keeping that list current, including removing people who leave or change roles.

Accounts are personal. Credentials must not be shared, and each person using the Service needs their own. Tell us promptly at questions@groupwork.cloud if you believe an account has been compromised.

2. Customer Data

Everything the Customer puts into the Service — the organizational structure, the person records, assessments, notes, photographs and documents (“Customer Data”) — belongs to the Customer. We claim no ownership of it and no right to use it beyond operating the Service for the Customer.

We do not sell Customer Data, we do not share it for advertising, and we do not use it to train machine-learning models. We process it on the Customer's instructions, as described in the Privacy Policy, which forms part of these Terms. For that data the Customer is the controller and we are the processor.

The Customer is responsible for the lawfulness of the Customer Data: having a basis to hold it, meeting any obligation to inform the people it describes, and not entering categories of data the Service is not designed to hold — it is not built for compensation, benefits, medical, disciplinary or government-identifier data, and should not be used for them.

3. Acceptable use

Do not use the Service to break the law, to harass anyone, or to make employment decisions on a basis that is unlawful where you operate. Do not attempt to reach data belonging to another organization, to circumvent the permission model, to probe or load-test the Service without our written agreement, or to resell access to it. Do not upload malicious files.

Good-faith security research is welcome. Report findings to questions@groupwork.cloud and do not access, alter or retain other people's data in the course of it; see the Security page.

4. Availability and changes

We work to keep the Service available and will give reasonable notice of planned maintenance that we expect to be disruptive. We do not commit to a specific uptime percentage in these Terms; if the Customer requires one, it belongs in a separate written agreement.

The Service is actively developed. Features may be added, changed or withdrawn. We will not make a change that materially reduces the Service's core function for the Customer without notice.

5. Fees

Fees, if any, are set out in the order or written agreement between us and the Customer. Nothing on this website is an offer of a particular price.

6. Confidentiality

Each side will protect the other's non-public information with at least the care it uses for its own, and will use it only to perform under these Terms. Customer Data is the Customer's confidential information.

7. Termination and what happens to the data

The Customer may stop using the Service at any time. We may suspend or terminate access for a material breach of these Terms, and will say why and, where the breach can be cured, give a reasonable chance to cure it.

On termination we will, at the Customer's request made within 30 days, produce an export of the Customer Data or delete it, and we will confirm in writing when a deletion is done. Absent a request we delete it within 90 days of termination. Records we are required to keep, the accountability log of who changed what, and backup snapshots are retained as described in the Privacy Policy — backups in particular are not purged on the deletion cycle, and that section says so plainly.

8. Disclaimer

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

The Service supports human judgment; it does not replace it. Readiness ratings, coverage figures and recommendations are derived from what the Customer's own people entered. Employment decisions are the Customer's, and the Customer is responsible for making them lawfully.

9. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising out of these Terms. Our total liability arising out of or relating to the Service is limited to the amounts paid by the Customer for the Service in the twelve months before the event giving rise to the claim, or one hundred United States dollars if no amounts were paid.

These limits do not apply to either party’s breach of the confidentiality section, to the Customer’s indemnity, or to our obligations for a security incident affecting Customer Data. Nothing in these Terms limits liability that cannot be limited by law.

10. Indemnity

The Customer will defend and indemnify us against third-party claims arising from Customer Data or from the Customer's use of the Service in breach of these Terms, except to the extent the claim arises from our own breach.

11. Changes to these Terms

We may update these Terms. If a change is material we will update the effective date above and notify the Customer. Continued use after the change takes effect means the updated Terms apply.

12. Governing law

These Terms are governed by the laws of the State of Michigan, USA, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Michigan, to the extent permitted by law.

13. Contact

Questions about these Terms: legal@groupwork.cloud.
GroupWork LLC, 2222 W. Grand River Ave Ste A, Okemos, MI 48864, USA.